Fineline Tours

Is Transportation Included?

Yes!

Transportation is included for all of our Tours. This includes Pick up and Drop off at your hotel lobby, guest house or Plaza Colón and transportation to all sites throughout the day.

What if my hotel is not listed?

That's OK! At checkout you can select an alternative hotel and make your way there on the day of departure; or you can contact our local operator directly to make alternate pick-up arrangements.

What if I have not yet booked a hotel?

Once your hotel arrangements are finalized, you can contact our local operator directly with your hotel details.

What if I live locally, am staying with friends or relatives, and/or don't require pick-up?

Once your booking is confirmed, we'll send you complete details and directions to the tour/activity departure point nearest to you.

Is this tour wheel Chair Friendly?

Wheel Chair compatibility is relative to the person in the chair. Most of our tours are designed for active people. One condition that presents limitations for wheel chair borne guests can be a spinal issue. People with back problems, regardless whether they are in a wheelchair or not, should not participate in our more adventuresome tours. Additionally, some upright mobility is required to gain access to our buses. FineLine Excursions recommends that you give us a call in advance to discuss your condition and abilities and we’ll do everything possible to get you or you guest to where the fun is!

What is your cancellation policy?

Cancellations made less than 48 hours prior to departure time will be charged a simple fee of $25 per person to cover our fixed costs
Cancellations within 24 hrs of the trip, 100% of the total cost will be charged.
No Show 100% Charge.
Late Arrivals 100% Charge.
In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.
If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety, as well as predicted weather forecasts and satellite images then you will not be charged.

How do I cancel my tour?

Remember that confirmation number we gave you when you made the reservation? Make sure you have that number handy, and just call our office or number you used to make your reservation. You may also re-schedule tours without any issues.

What about bad weather? Will Fine Line allow late cancellations and refunds?

Nope. Most tours go on rain or shine. So unless there is a hurricane or other event that causes tour facilities or locations to close, Fine Line will not cancel tours or provide refunds inside the 2-day cancellation window.

Unless you’re the Wicked Witch, rain won’t kill you. We are sure you’ll have a good time. Our tour guides will provide you with ponchos, and the tour will go on with only a few adjustments.

Our tour operates during shine, light rain, rain, but anything heavier or involving lightening becomes a safety threat.

While the service is in progress, cancellations due to weather conditions are solely at the discretion of the driver or tour guide. A 50% will be made if the service that is in progress is cancelled due to severe weather conditions.

Will Fine Line cancel a Rainforest tour if it is raining?

Chances are it will be raining in the rainforest!!!!

Will our tour be cancelled if not enough people sign up?

A minimum number of 6 passengers are required to operate each tour. This doesn’t mean that you have to have all six guests in your party; you can simply join other guests from other groups that are on the same tour. In the event that the minimum amount required is not met, we will get in contact with you before the trip and you will have the option of switching dates, pay for the additional spaces that are not filled or cancel your reservation if you want.

How do I book a tour?

Simply make your reservation online or you may book by calling our office at: (787-668-6827) between 9am-5pm Atlantic time

How far in advance can I book a tour?

365 days. However, depending on the tour sometimes the schedule may not available that far in advance.

Do the tours fill up?

Yes and no. Our groups go from 6 – 25 guests.

Certain tours are harder to get into than others - in particular, the Mini Boat Tour and Bio Bay + Rainforest due to popularity and limited spaces.

Double check our tour itinerary and you will find some tours available during your trip, you may also call the office and verify spaces available.

When do I have to pay for the tour?

Your credit card will not be charged at the time of reservation. We just use this card for reservation purposes only. You may pay cash, visa or master card on-site on the day of your tour.

What is this I hear about tour discounts? How can I get one?

Check out our Discounts page for full details on available tour discounts.

Kids are Welcome!

Requests for child travel info and pricing should be directed;

Is Lunch/ Dinner included in the Tour fee?

No.

In between activities there will be one main stop for food at a local restaurant. Meals are not included on the price for these tours. The FineLine bus will have complimentary snacks and bottled water.

Will it rain in the Rainforest?

Yes it will!!!

This is the area were it rains the most in Puerto Rico. The Rainforest receives from 200 to 250 inches of rain every year. The three driest months for the forest are February-March-April, the rest of the year the forest is back to its usual water flow. You might get wet at some point of your trip!

How long is the hike at the Rainforest?

The hike to La Mina Falls is .7miles downhill and .7miles uphill, a total of 1.4 miles. The hike to La Mina is considered moderate to strenuous; therefore, guest should be in good physical health. (referring to our “Rainforest Hiking Tour” only – NOT the Walking Tour.)

Will we be able to get in the waterfalls?

Yes, but always weather permitting!

You will be able to get into the waterfalls if you like. However, in the event of prolonged showers, this activity will not be permitted as heavy rainfall can cause dangerous flash flooding.

How Long Is The Hike At The Rainforest?

The hike to La Mina Falls is .7miles downhill and .7miles uphill, a total of 1.4 miles. The hike to La Mina is considered moderate to strenuous; therefore, guest should be in good physical health.

We Be Able To Get In The Waterfalls?

Yes, But Always Weather Permitting!

You will be able to get into the waterfalls if you’d like. However, in the event of heavy prolonged showers this activity will not be permitted as the heavy waterfalls may put in danger the safety of the group.

What Is Included In The Bio Bay tour?

Equipment:

Kayaks with performance back supports
Featherable paddle
Extrasport, USCG Approved paddling life jacket
Personal dry bags for valuables
Mask, silicone snorkel & fins

Instruction covering:

Paddling
Ocean safety
Kayak launching and landing
Kayak entry techniques

What's Not Included?

Towels
Prescription snorkel masks
Wetsuits
Sandals or water shoes

What Is Included In The Price?

Kayaks with performance back supports
Featherable paddle
Extrasport, USCG Approved paddling life jacket
Safe in-land storage for valuables
Mask, silicone snorkel & fins
Selection of Seasonal Fruits, Snacks and Refreshments

Instruction covering:

Paddling
Ocean safety
Kayak launching and landing
Kayak entry techniques

Guided snorkeling at the various snorkeling locations
Assistance during launching and landing at beaches
Full guide service throughout the tour and eco interpretation
Digital pictures of your experience

What's Not Included?

Towels
Sunblock
Prescription snorkel masks
Wetsuits
Sandals or water shoes

Can We Bring Our Own Snorkel Gear?

Absolutely!

You are welcome to bring anything you'd like and that certainly includes snorkeling gear. We recommend you bring anything of your own that you'd like to use and if you're missing any essential gear, we'll fill in the gaps for you.

Do You Provide Food On The Trip?

Yes, our Aquafari excursion includes a selection of fruits, pre packaged snacks, and refreshments. However is not intended as lunch or breakfast. We recommend you have a small breakfast before joining us in the morning, and plan to eat lunch after the trip.

I'm Not A Good Swimmer, Can I Still Go?

Of Course!

We frequently have guests join us that aren't great swimmers and even some that don't swim at all! The key thing is that you can't be afraid of the water. We do require guests to wear Life Preservers during the kayaking portions of the trip and many guests choose to continue wearing them during the snorkeling as well.

So even if you're not a great swimmer, you can participate, just so long as you're not afraid of the water and/or ocean.

I Wear Glasses, How Do I Snorkel?

A Prescription Optical Mask.

Due to the enormous range of potential prescriptions we don't offer optical snorkel masks.

Do We Have Wetsuits For Rent?

No.

We find that most all guests don't need wetsuits and thus we don't actually offer them. The water temperature fluctuates a bit depending upon the season, but it is usually almost 80 degrees. That said, if you are someone that gets cold easily or you simply would like to wear a wetsuit, most all of the local dive shops do rent and sell such equipment.

Can I Bring A Camera?

Of Course; But You Don’t Have To!

As part of our service, our guides will digitally photograph your experience. After the tour is over, we will send the pictures taken back to your email were you can enjoy them at no extra cost! This is only available on our Aquafari excursion.

What Is Included In The Price?

Your Own 13’ “Caribe” Inflatable Boat with 40hp Four Stroke Motor
Extrasport, USCG Approved paddling life jacket
Mask, silicone snorkel & fins and mesh bag
Selection of Seasonal Fruits, Snacks and Refreshments.

Instruction covering:

Boating Basics
Snorkeling
Ocean safety

Snorkeling at various snorkeling locations

Professionally trained guide throughout the tour and eco interpretation

Are there any restrictions or weight requirements?

Yes, children must be (8) eight years or older and be accompanied by an adult in each Mini Boat. Additionally, each adult Mini Boat driver must be 18 years or older and present Photo ID at check in. Residents of Puerto Rico born after 1972 should present Navigation License to captain a mini boat.

There is a per person weight limit of 300 lbs and a total, per boat limit of 700 lbs.

Are there any health restrictions?

Part of the fun at MINI BOAT ADVENTURES is that, at times, we will be riding in open water. Although usually calm, the sea can be choppy at times. We strongly do not recommend guests with neck or back problems or recent surgery to participate in this trip. Pregnant women should not participate.

Are good swimming skills required?

You don't need to be an experienced swimmer to join and enjoy the snorkeling as you will be wearing a lifejacket and all of our guides will be in the water with you to assist you. Non-snorkelers and non-swimmers are free to relax onboard and enjoy a drink.

Cancellation Policy & Weather

Tours are non-refundable if cancelled under 48 hours. Up until 48 hours until trip check-in time, you may make any changes or cancellations that you like, all without any penalty. All you have to do is email or call us. Cancellations made within, no shows or guests missing the departure time will receive full charge.

Weather

If we cancel a tour due to weather, you will not be charged. We make all the determinations about weather cancellations however, so please don't make the mistake of deciding you're not going to come because you think the weather might not be acceptable, as you will be charged if the trip goes out.

If you ever have a question about the weather conditions, please call us to be sure.

Is there a maximum weight to participate?

300 lbs per person - our Mini Boats can accommodate up to 700 lbs of weight.

What is the minimum age to participate?

Eight years old. And must be accompanied by an adult.

What about our valuables, do you provide storage?

Absolutely! We can provide secure in-land storage for any valuables you may want to leave behind while Mini Boating.

Frequently Asked Questions

General Questions

Cancellation Policies

Reserving your Tour

Rainforest Tour Questions

Bio Bay & Rainforest Tour

Ocean Kayak & Snorkeling Tour

Island Hop & Mini Boat Tour